Your privacy is critically important to us. At The Wellington Health & Wellbeing Centre, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on you is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
WHO WE ARE AND WHAT THIS POLICY COVERS
We are Wellington Square Natural Health Ltd.. We are the organisation which owns thewellingtoncentre.com.
- Our websites (including thewellingtoncentre.com)
- Purchase services from us via the website, in person or by telephone.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
INFORMATION WE COLLECT
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: when you provide information to us, automatically through operating our services, and from outside sources. Let’s go over the information that we collect.
INFORMATION YOU PROVIDE TO US
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
Booking System Information: If you have an account with us, we collect the information that you provide when you set this up.
Transaction and Billing Information: If you purchase a service or product from us –you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
Third Party Transaction Service: We use third-party payment processing services. We do not see your credit card number, expiry date and verification code. When you enter this information on our websites to complete a transaction this information is transmitted securely to our provider. When verified as accurate they inform us to enable us to complete the transaction.
Content Information: Depending on the Services you use, you may also provide us with information about you. This information is not made available publicly.
Communications with Us: You may also provide us information when you respond to surveys, communicate with our staff about a support question, or post a question about yourself through our social media platforms.
INFORMATION WE COLLECT AUTOMATICALLY
We also collect some information automatically:
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
Usage Information: We collect information about your usage of our Services. For example we may collect information about what happens when you use our Services (e.g., page views) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also get information about you from other sources. For example, if you create or log into your thewellingtoncentre.com account through another service (like Google) or if you connect your website or account to a social media service (like Twitter), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorisation procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
We may also get information from third party services about individuals who are not yet our users, we will not use this information.
HOW WE USE INFORMATION
We use information about you as mentioned above and as follows:
- To provide our Services–for example, to remind you about your appointments and charge you for any of our paid Services;
- To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their learning more efficiently;
- To monitor and analyse trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of The Wellington Centre;
- To communicate with you about offers and promotions offered by The Wellington Centre and others we think will be of interest to you, solicit your feedback, or keep you up to date on the Centre and our Services; and
- To personalise your experience using our Services, provide content recommendations and serve relevant advertisements.
HOW WE SHARE INFORMATION
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information), those that help us understand and enhance our Services (like analytics providers) and distribution companies we may use to send purchases to you. We require vendors to agree to privacy commitments in order to share information with them.
As Required by Law: We may disclose information about you in response to a summons, court order, or other governmental request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of The Wellington Centre, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
While no online service is 100% secure, we work very hard to protect information about you against unauthorised access, use, alteration, or destruction, and take reasonable measures to do so.
You have several choices available when it comes to information about you:
Limit the Information that You Provide: If you are signed up with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services – for example, on-line booking – may not be accessible.
Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like appointment reminders, those about your account and legal notices.
Set Your Browser to Reject Cookies: At this time, The Wellington Centre does not respond to ‘do not track’ signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using The Wellington Centre websites, with the drawback that certain features of The Wellington Centre website may not function properly or even work at all, without the aid of cookies.
ADS AND ANALYTICS SERVICES PROVIDED BY OTHERS
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete the personal information that we hold. Please e-mail us at firstname.lastname@example.org our data protection officer will acknowledge receipt and advise you when you might expect a response from us. We will process your request in accordance with data protection guidelines and as quickly as we are able to do so.
May 25, 2018: Substantially revised and reorganised language throughout to help simplify the policy and clarify our practices in compliance with the requirements of the General Data Protection Regulations (GDPR).
WHAT ARE COOKIES
For more general information on cookies see the Wikipedia article on HTTP Cookies…
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
THE COOKIES WE SET
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service which we may use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you. As previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods. email@example.com