Terms & Policies
What information do we collect?
We collect information from you when you register on our site, make a booking, subscribe to our newsletter, or fill out a form.
When booking or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalise your experience at The Wellington Health & Wellbeing Centre (your information helps us to better respond to your individual needs)
– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
– To send periodic emails – do not worry we will not send daily emails.
The email address you provide when you book or fill in a form, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates or related information about our services, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorised with special access rights to our systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
refunds, returns and CANCELLATION POLICY:
What is your Returns Policy?
We aim to provide a high quality service and strive for 100% customer satisfaction. If you have any problem with the service you receive, please email: email@example.com and we will do what we can to make it right!
How will I know that payment for my booking has been received?
You will receive an email message notifying you of the details of your booking.
Booking Charge Authorisation
I authorise Wellington Square Natural Health Ltd – trading as The Wellington Health & Wellbeing Centre to deduct from my debit or credit card, payment for any treatments, classes and workshops that I book. These deductions will be taken at the time of booking and will only be refunded to me in accordance with the terms of The Wellington Health & Wellbeing’s cancellations policy outlined below.
Booking Cancellation for Treatments & Classes
I understand that if I cancel a booking or treatment with over 24 hours notice I will not be charged and any payment that has been taken will be refunded to me.
I understand that if I cancel a booking for a treatment or class with less than 24 hours notice, I will be charged 50% of the fee payable.
I understand that if I cancel a booking for a treatment or class with less than 12 hours notice, I will be charged 100% of the fee payable.
Booking Cancellation for Workshops
I understand that if I cancel a place on a workshop with at least one month’s notice I will not be charged.
I understand that if I cancel a place on a workshop with less than one month’s notice I will be charged 25% of the fee payable.
I understand that if I cancel a place on a workshop with less than two week’s notice, I will be charged 50% of the fee payable.
I understand that if I cancel a place on a workshop with less than one week’s notice, I will be charged 100% of the fee payable.